General terms and conditions of business

T&Cs (General Terms and Conditions) for Flor Eterna Accessories

1. Scope

These terms and conditions apply to all orders placed via our online shop www .floreterna .de .

2. Contracting party

Flor Eterna accessories
Blumenstraße 19
79725 Laufenburg
E-Mail: info @floreterna .de

3. Conclusion of contract

  • The presentation of the products is not a binding offer , but an invitation to order.
  • The purchase contract is concluded when we confirm your order by email .

4. Prices and shipping costs

  • All prices include VAT .
  • Shipping costs are shown during the ordering process .
  • Note: The delivery times indicated on the website are indicative and may vary.

5th delivery

  • We ship worldwide.
  • Delivery times vary depending on the country and shipping provider.
  • The delivery times stated are non-binding estimates.

6. Natural product information and liability for allergies

Our jewelry is made of real flowers, stainless steel, plastics and dyes used for durability and stabilization .

  • Allergies: Flowers, resins, dyes and plastics can cause allergic reactions.
  • Durability: Despite careful processing, natural changes such as color fading or brittleness can occur.
  • Care instructions:
    • Keep jewelry dry.
    • Avoid direct sunlight.
    • Avoid contact with water and chemicals.

Disclaimer:

  • We assume no liability for allergic reactions or changes to the product due to natural material properties.

7. Right of withdrawal

  • Customers have the right to cancel their order within 14 days .
  • The revocation must be made in writing by email or post .
  • Return form: Customers can find the form on our website or receive it upon request.
  • Return costs are borne by the customer.

8. Terms of payment

  • Payment is made via PayPal, credit card or other payment methods offered in the shop .
  • Note: Your payment details will be forwarded to our payment service provider .

9. Disclaimer

We are not liable for:

  • Allergic reactions to materials used.
  • Damage caused by improper care or use.
  • Changes due to natural aging of the material.
  • Damage caused by shipping service providers.
  • Other damages, unless they are based on intent or gross negligence .
  • We assume no liability for damage that occurs after the product has been dispatched.
    • For such damages please contact the shipping company .
    • If confirmation is required that the product was in perfect condition before dispatch, we will only issue this upon written request by email or post .
    • For this we need:
      • Photographic documentation of the damaged product.
      • Copy of the purchase receipt.

10. Final provisions

  • German law applies.
  • Place of jurisdiction: Disputes will be heard before a court in Laufenburg (Germany) .